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Customer Support

Gifts

Should your order be a gift please let us knows in the comments section of your order.  We will gift wrap your order free of charge and send directly to the recipient. You can include a personal message if you wish. (If you are wishing to send a baby gift to a hospital, please ensure the recipient has not already been discharged. A re-delivery fee will be charged if the gift has to be redirected to another address.)
 

Postage & Delivery

Delivery Information

Your Baby Evolve purchase will be delivered to you via Australia Post  flat rate $8 or for larger items Fastway Couriers flat rate $15.

Baby Evolve's preferred method of delivery is Australia Post however, for larger items Fastway Couriers will be used as this is more cost effective.

A signature is required at time of delivery by the courier. Please nominate a delivery address where you are likely to be available to sign for your parcel. Parcels are generally delivered between the hours 8:00am - 5:00pm so if you work away from your home, it may be best to have your parcel delivered to your work address, or neighbour…. Delivery within Australia is generally 2-7 working days.

Charges are calculated according to the total weight of goods ordered and their final destination.
The delivery charge will be displayed once you proceed to the checkout area.

Deliveries are made Monday to Friday.
Deliveries are not made on weekends or Public Holidays.
If an order is placed on the weekend, this will be dispatched the following business day.

Due to estimated courier delivery schedules and today’s short length of hospital stay, if you are wishing to send a baby gift to a hospital, please ensure the recipient has not already been discharged. A re-delivery fee will be charged if the gift has to be redirected to another address.

In the event the recipient is not home, a delivery card will be left in the mailbox with contact details to organise re-delivery with the Courier Company or collection from Australia Post.

If you have any questions in relation to delivery areas, please don’t hesitate to contact us via email.
 

Payment Options

We accept Credit Card payments via PayPal, Bank Deposit, Cheque & Money Orders .The easiest way to pay is by Credit Card via Paypal as this method is instant and your order can be shipped straight away.

If paying by Bank Deposit, Cheque or Money Order, we will wait for the funds to clear before we ship your order.

Please select your payment method at the checkout.

Direct Deposit
Bank: St George
Account Name: Baby Evolve
BSB: 112 879
Account Number: 429191794
 

Display of Products

All products listed on the website are in Australian dollars (AUD).

We display the colour of each garment as accurately as possible however a slight variation may occur due to computer picture resolution and individual monitor settings.

We reserve the right
to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
 

Returns & Exchanges

Baby Evolve ensures all items are in perfect condition before being sent via courier. If any item is faulty please contact us within five (5) days of receiving your order and return the faulty item to us for a refund or a replacement of the product.

Please return merchandise within 14 days of receipt - unworn and unwashed. Please return the product through Australia Post to:

Baby Evolve
9 Dianella St
Caringbah NSW 2229

We do not refund or exchange if you change your mind